Terms & conditions
Website
The BSO makes every effort to ensure that information contained online is accurate. However, no liability is accepted arising from reliance upon information contained in these pages or any other information accessed via this site. Performance details are subject to availability and the BSO reserves the right to make changes to the performers and advertised programmes where necessary.
Whilst the BSO endeavours to ensure that this site is normally available 24 hours a day, the BSO or its contractors will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily or permanently and without notice.
Website links
The BSO is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing of linked websites shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time, and we have no control over the availability of linked pages.
Copyright
The text and images contained in this website belong to the BSO and our affiliated partners, and are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright.
No part of this site may be reproduced by any process without written permission from the BSO.
Conditions of ticket sales and exchanges through the BSO Box Office
Tickets purchased are for personal use only. You may not re-sell, transfer or combine (or seek to re-sell, transfer or combine) tickets for commercial gain or profit. To do so could result in your tickets being cancelled without refund. If we suspect that your ticket has been purchased fraudulently, we may cancel your booking.
We reserve the right to make any alterations to an advertised programme rendered necessary by unavoidable causes and to change artists and musical programmes without prior notification.
The unauthorised use of photographic or recording equipment is forbidden. Mobile phones, pagers, watches and any other communications device should be silenced before the beginning of the concert.
Admission for latecomers is not guaranteed although offered wherever possible at an interval or natural break in performance.
Fees are payable for the purchase of most of the tickets sold through the BSO Box Office. Details of the fees payable for your event will be clearly set out during the booking process.
For ticketed events every member of the audience must have a valid ticket. Removing any part of, altering or defacing the ticket may invalidate your ticket.
Ticket holders consent to the recording and filming of themselves as members of the audience.
Tickets cannot be refunded unless a performance is cancelled. At the discretion of the BSO Box Office, tickets that are returned at least 48 hours prior to the performance may be credited to the purchaser’s BSO account so that the credit may be used for a future BSO purchase made through the BSO Box Office. Any credit offered will be made at the price paid at the time of booking, and exclude ticket commission (cmsn), delivery fee and additional items including charitable donations.
We reserve the right to apply dynamic ticket pricing to some performances and to run time-limited offers to particular customer groups at our discretion. Discounts cannot be retrospectively applied on purchases.
We are not responsible for any ticket that is lost, stolen or destroyed. Where tickets include a scannable QR code, duplicates may be issued at the discretion of the BSO Box Office and a reasonable administration charge may be levied. Tickets issued without a QR code cannot be reprinted.
Personal arrangements relating to the event including travel, accommodation or hospitality which have been arranged by you are at your own risk.
We advise that under 14s are accompanied by an adult (18+). Please note that the BSO cannot be held responsible for your children if unaccompanied by an adult.